DS-7608NI-E2/8P/A - no option "Notify Surveillance Center:

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wiktor
Posts: 1
Joined: Fri Mar 24, 2017 4:46 pm

DS-7608NI-E2/8P/A - no option "Notify Surveillance Center:

Postby wiktor » Fri Mar 24, 2017 5:31 pm

At the begining sorry for my english :)
I have Hikvision DS-7608NI-E2 / 8P / A & camera DS-2CD3345-I. I installed application on android iVMS4500 and would like to receive from it PUSH notifications about traffic / crossing the line, etc. I turn on in aps ALARM option> Set alarm notification> The name of my NVR.
Then i go to configuration (NVR & camera)> Events> eg detection traffic> Connection> and i dont have the option like "Notify Surveillance Center". I do not have this option on NVR and Camera option :( I have only "Full Screen Monitor", "Audible Warning", "Send email" and "ivms-4200".
I wrote on this issue to Hikvision Poland unfortunately stated that this is a mixed system because the NVR comes from local distribution and cameras from outside the EU and no one in europe will help me. So I write to Hikvision in China and they wrote me to report to a branch in Poland.
I upgrade NVR to v3.4.92 build 170228, core 5.0 build 170228, www 4.0.1 build 1701.24, add 3.0.6.8. Unfortunately I still do not have this option.
Camera firmware: 5.4.20 build 160726, core 7.3 build 160713, 7.3 code 7.3 build 160713, www code 4.0.1 build 160712, add 3.0.6.5

Please help :)
DS-7608NI-E2 / 8P / A + DS-2CD3345-I 2.8mm & 4mm

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: DS-7608NI-E2/8P/A - no option "Notify Surveillance Center:

Postby adam » Fri Mar 31, 2017 10:25 am

Well yes unfortunately we can't advise further if you have grey import stock and a mish mash of firmware... We simply use UK firmware ourselves where this will likely not be an issue. Maybe someone else has overcome this though. Perhaps as a plan B you could use email alerts and setup a new email account with push notifications on that account only.


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