HIK CONNECT - Device offline

Technical forum for the hugely popular Hikvison IP range
gizmagis
Posts: 1
Joined: Thu Apr 20, 2017 12:08 pm

HIK CONNECT - Device offline

Postby gizmagis » Thu Apr 20, 2017 12:12 pm

Since I have started using HIK CONNECT new service my NVR is freezing - but not completely.

Cameras are still recording, I just can't access the web GUI (not even on my local network). It shows me the login screen, I can login and then it's blank.

After the restart it works great again but stop working after few hours.

Any idea ?

Thanks,

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: HIK CONNECT - Device offline

Postby adam » Tue May 02, 2017 6:40 pm

Have you upgraded to the latest firmware first and foremost?

javiten
Posts: 1
Joined: Fri May 05, 2017 6:06 am

Re: HIK CONNECT - Device offline

Postby javiten » Fri May 05, 2017 6:08 am

Happening the same to me, Ezviz P2P not working, shows device OFFLINE when its connected to ethernet and i see data go thru the dvr net status (software). Wont connect either Ezviz nor IVMS4500 lite readen qr code.

any suggestions?

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: HIK CONNECT - Device offline

Postby adam » Fri May 05, 2017 4:40 pm

Firmware?

JHSSecurity
Posts: 12
Joined: Sun Jun 18, 2017 5:24 pm

Re: HIK CONNECT - Device offline

Postby JHSSecurity » Sun Jun 18, 2017 6:44 pm

Has this been solved? Are the affected cameras connected to the NVR directly (POE)? When you restart to resolve temporarily, are you restarting the camera or the NVR? What happens if you try to access from IVMS?


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