Custom playback quality not supported

Technical forum for the hugely popular Hikvison IP range
carrerga
Posts: 1
Joined: Sun Feb 04, 2018 7:19 pm

Custom playback quality not supported

Postby carrerga » Sun Feb 04, 2018 10:13 pm

I have the DS-7608NI-K2/8p with a DS-2CD2185FWD-I and using Hik-connect. I can pick HD or Basic for the live feed, however, during playback I can only pick 'Clear' for the quality. If I pick custom it tells me 'It is not supported by the device'. I would like to lower the playback quality because my main stream is in 4k and it is not fluent. Is anybody else experiencing this? Is this a setting issue on my NVR? The NVR came with a firmware version that is slightly higher than what is available to download on hikvision's website. The serial number does not have a CH. I also updated the camera's firmware to the latest.

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