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Resolution setting for 5MP turret camera? (black screen)

Posted: Sun Mar 04, 2018 3:27 pm
by chris
Hi folks - I'm new to CCTV but recently bought a Hikvision NVR (DS-7604NI-K1/4P) with 4x turret cameras (DS-2CD2355FWD-I 5MP).

Please can anybody confirm what resolution the camera's should be set to on the NVR? My options are:
1920x1080 (2.1MP)
2560x1440 (3.7MP)
2944x1656 (4.9MP)
3072x1728 (5.3MP)
3072x2048 (6.3MP)

I access the the camera's directly on the NVR through the standard plug-and-play setup wizard.

I'm currently set at 2.1MP which allows multi-screen or single screen, recording and playback.

However if I go above 2.1MP, I'm unable to view live footage on a single screen and the screen stays black. The playback screen also stays black, although I am able to see live footage on multi-screen. Surely the 5MP camera's should work at 4.9MP or 5.3MP? I'm in the UK with the latest firmware - NVR at v3.4.97 and all four camera's at v5.5.3.

Is there a simple setting I'm missing?

Also my camera's are maximum 15 meters (50 feet) using CAT 5 cable. In the 'Camera' part of the NVR menu I have the option to turn POE ON / OFF for each camera. This is currently turned OFF but should POE power be turned ON? Don't think I understand as the camera's are working without the POE switches ON, so perhaps my cable lengths are classed as short?

Thanks for your help!