mouse not working

Technical forum for the more cost effective HD over Coax format
jhe
Posts: 1
Joined: Mon May 08, 2017 2:13 pm

mouse not working

Postby jhe » Mon May 08, 2017 2:24 pm

any advice please.
I had Hikvision cameras and DVR installed last summer.
The mouse has suddenly stopped working although there is power to it, The remote also is not working .
I have bought another mouse that also will not work.
there is only one usb port
I was not supplied with a manual
Can anyone please suggest what I can do ?
thanks

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: mouse not working

Postby adam » Tue May 16, 2017 8:44 am

Nat really apart from try another mouse and if that fails speak to where you purchased it from.

BradJackson95
Posts: 2
Joined: Thu Jun 15, 2017 10:38 am

Re: mouse not working

Postby BradJackson95 » Fri Jun 16, 2017 10:15 am

I know its a obvious one but have you tried powering down the dvr and restarting the dvr with the mouse plugged in.Worked on a customer of ours on a hikvision dvr.


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