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mouse not working

Posted: Mon May 08, 2017 2:24 pm
by jhe
any advice please.
I had Hikvision cameras and DVR installed last summer.
The mouse has suddenly stopped working although there is power to it, The remote also is not working .
I have bought another mouse that also will not work.
there is only one usb port
I was not supplied with a manual
Can anyone please suggest what I can do ?
thanks

Re: mouse not working

Posted: Tue May 16, 2017 8:44 am
by adam
Nat really apart from try another mouse and if that fails speak to where you purchased it from.

Re: mouse not working

Posted: Fri Jun 16, 2017 10:15 am
by BradJackson95
I know its a obvious one but have you tried powering down the dvr and restarting the dvr with the mouse plugged in.Worked on a customer of ours on a hikvision dvr.