Lost hik connect account

Technical forum for the more cost effective HD over Coax format
yawako
Posts: 1
Joined: Sat Oct 14, 2017 1:52 pm

Lost hik connect account

Postby yawako » Sat Oct 14, 2017 2:00 pm

Hi everyone! I have hikvision cameras and dvr in my house. If works perfectly. I can view it on my smartphone through its cloud function. But recently i lost my phone and i cant remember the hik connect account in that phone. I don't know what to do, i'm trying to add the serial number of my dvr to a new account, but it says that the device is added to another user. Any idea what should i do? If i restore the settings of my dvr? Can it help me solve the problem? I tried changing the verification code but no luck. :(

MercauNehemias
Posts: 1
Joined: Mon Oct 23, 2017 12:39 pm

Re: Lost hik connect account

Postby MercauNehemias » Mon Oct 23, 2017 12:41 pm

Hi, could you resolve your problem? I've the same problem.


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