Hik 4500 app not working

Info and support on remote viewing on a Hikvision product.
flyleclair
Posts: 3
Joined: Sat Oct 07, 2017 5:53 pm

Hik 4500 app not working

Postby flyleclair » Sat Oct 07, 2017 6:09 pm

Anyone having trouble with the Hik 4500 app? It will not correct to any recorders.

BTECDesign
Posts: 1
Joined: Sat Oct 07, 2017 6:43 pm

Re: Hik 4500 app not working

Postby BTECDesign » Sat Oct 07, 2017 6:46 pm

Same here. Looks like every single client of mine is down. Man I'm going to get a lot of calls today :(

FYI, if you input the external ip address for a system, it'll work. It's just the HiDDNS service that is down.

flyleclair
Posts: 3
Joined: Sat Oct 07, 2017 5:53 pm

Re: Hik 4500 app not working

Postby flyleclair » Sat Oct 07, 2017 8:40 pm

Ugh. I got a couple calls already.

I will have to try the external ip. Thanks for the tip.

flyleclair
Posts: 3
Joined: Sat Oct 07, 2017 5:53 pm

Re: Hik 4500 app not working

Postby flyleclair » Sun Oct 08, 2017 3:28 am

App is back up.

procaraudio33
Posts: 2
Joined: Sun Oct 08, 2017 7:40 pm

Re: Hik 4500 app not working

Postby procaraudio33 » Sun Oct 08, 2017 8:00 pm

I experienced the same issue this weekend. I assumed the hik-online server was down. I have a dozen or so clients with hikvision systems installed - 3 of which use hik-online ddns and the rest are static. All static addresses worked fine but the ddns NVRs were inaccessible. Additionally, I have a single IP camera at my front door utilizing Hik-online ddns... when it came back online the image looked faded and someone wrote HACKED on the OSD !!

The other 3 clients have HikVision NVRs and appear normal.

I have attached a couple of screen shots of the hacked camera. Has anyone else experienced this vulnerability? I don't see anything posted on HikVisions website regarding this issue yet...
Attachments
Screen Shot 2017-10-08 at 2.51.59 PM.png
Screen Shot 2017-10-08 at 2.51.59 PM.png (96.45 KiB) Viewed 157 times

procaraudio33
Posts: 2
Joined: Sun Oct 08, 2017 7:40 pm

Re: Hik 4500 app not working

Postby procaraudio33 » Sun Oct 08, 2017 8:05 pm

Had to resize.... here is the screen shot of the live view, notice the word HACKED placed in the corner....
Screen Shot 2017-10-08 at 2.55.15 PM.jpg
Screen Shot 2017-10-08 at 2.55.15 PM.jpg (79.5 KiB) Viewed 156 times


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