Remote playback

Info and support on remote viewing on a Hikvision product.
StuartC1986
Posts: 9
Joined: Sat Nov 26, 2016 7:12 pm

Remote playback

Postby StuartC1986 » Wed Apr 26, 2017 4:37 pm

hi all
I have got the Hik-Connect app on my phone, when I go to devices > playback it works fine on Wifi but as soon as I go onto 4G it doesn't work and comes up with connection failed anyone else had this issue?

also if I go to Devices the live view I also get the same issue but when I click on the Hik-Connect tab at the bottom I can live view

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: Remote playback

Postby adam » Tue May 02, 2017 6:37 pm

I would say you have added the device locally in the devices section (with a 192 address) hence the 4g bit not working?

IF you have the live view working on the hik-connect section you should be able to hit 'Gallery' a the bottom to playback?

I would check you have firmware up to date on the recorder if still an issue....

StuartC1986
Posts: 9
Joined: Sat Nov 26, 2016 7:12 pm

Re: Remote playback

Postby StuartC1986 » Tue May 02, 2017 8:42 pm

Hello
Yes it is a 192 address, how do you set it as not a 192 address


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