HIK-Connect configuration issues for remote viewing

Info and support on remote viewing on a Hikvision product.
mjj4golf
Posts: 1
Joined: Sat May 06, 2017 11:09 pm

HIK-Connect configuration issues for remote viewing

Postby mjj4golf » Sun May 07, 2017 1:03 am

I am trying to configure a DS-7716NI-SP / 16 for remote viewing and am having trouble or confused. I updated the firmware to the latest and greatest. The ports 80,554,8010 were forwarded to 192.168.0.201(NVR/DVR). From the network I sign in and go to Network->Configuration->Advance Settings. According to the HIKVision website, one of the options should be Platform Access but it isn't there so therefore I cannot choose the option to pick HIK-Connect. I am not sure what I am doing wrong but I have read all the doc from HIK-Vision and other doc. Tried calling support but they never called back.

Mike

adam
Site Admin
Posts: 128
Joined: Thu Jul 14, 2016 2:50 pm

Re: HIK-Connect configuration issues for remote viewing

Postby adam » Tue May 16, 2017 9:02 am

Unfortunately at this time there is no newer firmware that provides support for Hik Connect for this model.


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