DVR resetting itself after network setup

Info and support on remote viewing on a Hikvision product.
Stumped
Posts: 2
Joined: Thu Oct 19, 2017 10:02 am

DVR resetting itself after network setup

Postby Stumped » Thu Oct 19, 2017 10:21 am

Hi!

Any help would be much appreciated. I have a Hikvision DS-7116 DVR connected to 16 cameras, 3x 12” screens an 1x PC monitor. Network is set up to allow remote viewing, mainly from iPhones.

The system has been working without a glitch for approximately 4 years. One evening the DVR randomly rebooted, upon starting up again all setting, except the date??, were set back to default and the DVR was beeping. My first thought was the hard drive had died. Nope all good there...Eventually after much trial and error and the stupid thing randomly rebooting and resetting itself, that it was beeping due to the resolution setting. Once I set the resolution back to PAL and to 1024x768 (optimum res for the 12” screens) the beeping stops. If I configure the rest of the settings, it all works fine, until network setup is done.

After I set up the network (using Dyndns) it work fine for a few hours. Then it reboots and resets itself to factory again?

Any ideas what could cause this?

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