I just bought the hikvision device : NVR/DVR reference: DS-7104N-F1/4P everything is OK except that I can't access by smartphone to my NVR from external network !!!
I think that the reason is the hik-connect is offline can you help me ?
Please find in attached file the capture of IVMS-4200 hik-connect parameters et stickers serial number on my device.
What's wrong ? Hik-connect server ? code ? please help me .
Info and support on remote viewing on a Hikvision product.
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