Hik-connect app issue with iPhone 6s

Technical forum for the more cost effective HD over Coax format
Pedro3178
Posts: 3
Joined: Sat Jul 01, 2017 6:40 am

Hik-connect app issue with iPhone 6s

Postby Pedro3178 » Sat Jul 01, 2017 6:43 am

Strange issue here with the Hik-connect app

Basically all cameras can be viewed live no problem but when clicking on library it says there is nothing there!

If I use an iPhone 6 and not s it works fine , I have tried the same on an iPad Pro with same issue, older iPad works fine!

Can anyone help or have an idea please.

Pedro3178
Posts: 3
Joined: Sat Jul 01, 2017 6:40 am

Re: Hik-connect app issue with iPhone 6s

Postby Pedro3178 » Wed Jul 05, 2017 8:31 am

No ideas anyone???

adam
Site Admin
Posts: 132
Joined: Thu Jul 14, 2016 2:50 pm

Re: Hik-connect app issue with iPhone 6s

Postby adam » Wed Jul 05, 2017 1:47 pm

Have you updated all firmware and your app?

Pedro3178
Posts: 3
Joined: Sat Jul 01, 2017 6:40 am

Re: Hik-connect app issue with iPhone 6s

Postby Pedro3178 » Thu Jul 06, 2017 12:52 pm

Sorry, I should have mentioned. Yes, both recorder and app are up to date .

Onlyzen
Posts: 2
Joined: Sat Jul 22, 2017 11:07 am

Re: Hik-connect app issue with iPhone 6s

Postby Onlyzen » Mon Nov 13, 2017 7:16 am

How To Sharing Hik Connect Device On Android App Welcome to Hik-Connect to Online.

Brandon
Posts: 4
Joined: Fri Dec 01, 2017 5:34 am

Re: Hik-connect app issue with iPhone 6s

Postby Brandon » Thu Dec 07, 2017 9:20 am

I also face this issue with my HD Security cameras, the reason behind my issue is software incompatibility. I resolve my issue by updating my phone software to a new version. I also suggest you check the version of your phone software. If still issue exists then contact the technical support team for help.

PleaseHelp
Posts: 7
Joined: Sat Dec 09, 2017 3:28 pm

Re: Hik-connect app issue with iPhone 6s

Postby PleaseHelp » Mon Dec 18, 2017 1:02 pm

Yeah I am the exact same for nearly 9 weeks now & seems no one cares.

HIK vision are so cheap & inept its astonishing they sell so much of their tat.

Constant problems

PleaseHelp
Posts: 7
Joined: Sat Dec 09, 2017 3:28 pm

Re: Hik-connect app issue with iPhone 6s

Postby PleaseHelp » Fri Feb 09, 2018 6:56 am

I have found out how to fix the playback scrolling issue.

Since their update you have to for some bizarre reason have your device (smart phone or tablets) in 24 hour time & not 12 hour (am or pm)

So change that in your settings & it will fix it.


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