I am trying to configure a DS-7716NI-SP / 16 for remote viewing and am having trouble or confused. I updated the firmware to the latest and greatest. The ports 80,554,8010 were forwarded to 192.168.0.201(NVR/DVR). From the network I sign in and go to Network->Configuration->Advance Settings. According to the HIKVision website, one of the options should be Platform Access but it isn't there so therefore I cannot choose the option to pick HIK-Connect. I am not sure what I am doing wrong but I have read all the doc from HIK-Vision and other doc. Tried calling support but they never called back.
Info and support on remote viewing on a Hikvision product.
2 posts • Page 1 of 1
Unfortunately at this time there is no newer firmware that provides support for Hik Connect for this model.
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