Recent content by vandreytrindade

So, I did what the brazilian support told me: Use the first update, backup settings, factory reset, restore backup. And then did the same with the other two. The backup only kept the areas, no device was restored... Now I have it on the latest version, but need to reconfigure it all over again...

Hi guys, an update to my problem. I contacted brazilian Hikvision support by email. They didn't even tried to understand the problem. I was able to get the firmware updates from them at least: But they told me that I need to update one by one and do a reset factory after installing each of...

Hi again! Yes, that was one of my first tries... I've called brazilian support yesterday and they told me that my AX PRO has three updates to install, but they want me to update it and to do a factory reset on the central. I can't reset it everytime something doesn't work like it should. It is...

Hi again! Unfortunately that version is not available in my region. We always use the share option when clicking on the 3 dots of the device. Under "Me > Shared Device" option I can't see that specific cloud users that I want to delete. I'll try to contact Hikvision support about this. Thanks...

This is our AX PRO model: DS-PWA64-L-WE (sorry, I forgot to mention it) Thanks a lot for helping!

Hi! We have an AX PRO on our company and we created several local users. But we have also shared with some cloud users so they could arm/disarm alarm, monitor cameras, etc from the mobile app (someone told me that there were no limit for that kind of users). Now, a user has left the company...