Mobile app shows device offline

[Harry.Smith]

Hi, The cameras work locally on the monitor, but the Hik-Connect app shows the device as offline. Internet is working normally. Cheers.

 

[cablewise]

Hi Harry,
If the device works locally but shows offline in Hik-Connect, please check that the device is correctly logged in to the Hik-Connect service and that outbound network access is not blocked by a firewall. Verify DNS settings on the device and router to ensure they are correct.

 

[Administrator]

Hi, The cameras work locally on the monitor, but the Hik-Connect app shows the device as offline. Internet is working normally. Cheers.

Dear member,
Is the camera standalone or connected to a NVR?
Please let me know the model of the NVR you have.