Door station doesn't open by card

Info and support on remote viewing on a Hikvision product.
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radimoid
Posts: 1
Joined: Sun Nov 14, 2021 11:47 am

Door station doesn't open by card

Post by radimoid »

Hello, I am configuring my new hikvision door bell system. So far, I am able to connect KH6320 indoor station with KV8413 door station. I can make calls between them and am able to open door by pressing the key button on display. However, I need to open the door also by card. I configured my system according to this video: https://www.youtube.com/watch?v=8Zeb5WvZSTA. Everything worked fine. I was able to add a person, I was even able to read my card using the door station's card reader, then I added a new access group with the person and door station, I pressed "Apply All to Device" and the green "All applied" status text appeared. But when I attach the card to the reader it just beeps (same sound like during the card registration) but the door doesn't open. I tried the same setup with another door station unit (this time it was KV8213) and it worked. Could anybody tell what could be wrong with my unit or with my setup. Is there any log which could help to detect the problem?

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