Remote Access guidelines with Hik-Connect App

C

Charles.Porette

New member
My Hikvision NVR is connected to a standard broadband router, while my home uses a mesh Wi-Fi system. After linking the NVR to the Hik-Connect app, I can view the cameras on the local network but not remotely when I am away from home.

Are there specific router or NVR settings that should be adjusted to allow access through Hik-Connect out of home?
Please help if somebody has faced this issue.
 
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