Recent content by Administrator

Hi, Have you tried to delete on the hik-connect web page?

Hi there, Have you update to the version V1.3.1 build 251113 that is in the UK I'm not sure in your region, you might need to speak with your local Hikvision Technical support to confirm about the firmware. Mine after I did the update it is delete and re adding without issue. Normaly you can...

Dear member, What is the model of the AX Pro you have, please? The 96 zones can have up to 48 users, while the 64 zones only supports 32. Looking at some information I have about AX pro there is nothing differentiating between local and cloud users, but I will double check. I have tried to...

Hi soportekoeza, Glad to hear it is working now. Please share your experience with other installers in your region so more people finds out about our community. Take care.

Hi, that sound like a plugin or firmware issue. You probably need to contact your local Hikvision Technical Support for further help. Searching for your device model online I can see a newer firmware on the Hikvision website, please double check with Hikvision Tech Support to confirm that this...

Dear member, Yes — in most professional deployments, basic Motion Detection should be disabled when using advanced analytics such as Line Crossing or Intrusion Detection. Why? Motion Detection is pixel-based analysis. Line Crossing and Intrusion Detection are rule-based VCA analytics with...

Okay. You said you are using Hik-Connect web version. Do you mean you are trying to access the MDVR via the web interface (using the IP address) or you are using Hik-Connect Teams 6 mode? Anyway the audio should work on both ways. If using the web interface via the IP address, make sure the...

Dear member, Thanks for your question and welcome to the Hikvision Forum. As long as you can hear the audio on Hik-Connect, you should be able to hear the audio on the browser as well. This normally related to plugin. Could you please share the model of the DVR you have and the current firmware...

Dear member, Is the camera standalone or connected to a NVR? Please let me know the model of the NVR you have.

Dear member, install the SADP tool on your computer, connect a network cable from the computer to 1 of the camera ports, change the IP address on your computer to match the same range as the cameras and try to login to the camera web interface. If you can login fine, then just try to readd the...

Dear member, Please take a look at the following post for more information: https://hikvisionforum.com/threads/live-view-drops-cameras-after-a-few-minutes.39/unread

Please look at the following post for more information: https://hikvisionforum.com/threads/playback-not-showing-recordings.28/

Dear member, Yes, first you need to make sure that the camerahas built in microphone, once this is confirmed. Login to the NVR web interface and go toConfiguration - Video and Audio and change the VideoType to Video & Audio for main and sub stream. Then go toConfiguration Storage - Schedule...

Dear vincent1979, Some ONVIF cameras doesn't support substream when added to Hikvision recorders, so when you have multiple cameras on live view it will reach the decoding capability of the recorder and the "No Resouce" message will appear. Unfortunately that's a limitation on the ONVIF profile...

Dear member, The most commom auternatives for Hik-Connect are: Direct access using Public IP address. This is the traditional method if your internet provider provided you with a static public IP address. How it works: Configure port forwarding on your router. Forward the required ports to your...