Recent content by cablewise

Hi Harry, This is an intentional design limitation when using the Hik-Connect via the P2P (Platform Access) service. The 5-minute timeout is implemented to help reduce bandwidth consumption, particularly over cellular/mobile data connections, and to maintain platform stability. If you require...

Hi PenelopeAlice, You can log into your Hik-Connect account directly within iVMS-4200 by following the steps below: Steps to Log In: Open iVMS-4200 on your computer. In the top right corner, click the Cloud icon labeled “Not Logged In.” Accept the pop-up message confirming that you are...

Dear member, If your recorder resets its date to the 1970s (typically January 1, 1970), this is almost always caused by a failed CMOS battery. The CMOS battery maintains the internal clock and BIOS settings when the device is powered off. When the battery is depleted, the system loses its time...

Hello BarnabyMiles, If you receive Error Code 102060 while attempting to unbind a device using the Hik-Connect or the SADP Tool, this typically indicates that the device is a legacy model. Legacy devices are not compatible with the newer self-service unbinding function. As a result, the unbind...

Hello, A single Hik-Connect account can support up to 1024 devices added to it. If you are managing a large number of devices, ensure your device organization and naming structure is clear to maintain efficient management within the app.

Hello Frederick, Thank you for your question. You can change the download save path directly within the device’s web interface by following the steps below: Step-by-Step Procedure Log into the device’s web interface Connect a PC to the same local network as the device. Open a web browser...

Hello Sophie_Wright, To log out of the Hik-Connect app: To log out of the Hik-Connect app: Open the app and click on Me at the bottom right corner of the screen. Then click on your alias. Scroll down to the bottom. Tap Logout. That’s it. Kind regards.

Hello, Log directly into the recorder. Locate the "Platform Access" section. Mostly under Configuration - Network - Advanced - Platform Access. Then disable the "Enable Stream Encryption" option and click "Apply". Refresh the camera on the browser, you should then see the live view of the camera.

Dear member, You can delete your Hik-Connect account by following these steps: Open the Hik-Connect app and log in to your account. Tap “More” in the bottom right corner. Select your account name at the top of the page. Scroll to the bottom and choose the option to Delete Account Permanently...

Hi ArchieSmyth, Yes, you can by creating a favorites in the Hik-Connect app. 1. Open the Hik-Connect app 2. In the "Device" page, tap on the device to live view the cameras 3. Rearrange the cameras views to desired by holding down on the live view of a camera and dragging it over to the desired...

Hello Jack Davies, Currently, there is no supported method to migrate configurations, users, or event rules from iVMS-4200 to HikCentral. All devices, permissions, and rules must be configured from scratch. We recommend phased migration and testing rather than switching live systems all at once.

Greetings, Henry Walker. PoE power alone does not confirm data communication. Please check Ethernet cable quality, replace patch leads, and confirm the camera is using a compatible PoE standard. If the camera was previously assigned a different IP range, it may require resetting or manual IP...

Good day, James_Wright, This is commonly related to NVR performance limitations. While an NVR may support high-resolution cameras, it may not support multiple channels running at maximum resolution and bitrate simultaneously. Please reduce camera resolution, frame rate, or bitrate and confirm...

Hi Alfie.Evans2020, Frequent false alarms are often caused by environmental factors such as shadows, headlights, rain, or moving vegetation. Please reduce motion sensitivity, adjust the detection area, and enable filtering options such as object size or target classification if supported...

Hi Edward_White, A continuous beep usually indicates a system alarm, most commonly related to HDD errors, HDD not initialised, or network disconnection alerts. On GUI 4 Navigate to Maintenance → Log Information to identify the Alarm or Exception source and either resolve the issue or disable...