Recent content by whzone

Hello EdwardBaker, You can recover this information by following the steps below: Open the Hik-Connect app. Log in as a Guest. Scan the QR code of your device to add it. A prompt will appear indicating that the device is already linked to an existing account. The system will display a preview...

Hello Oliver, Open the Hik-Connect app and login as a Guest. Scan the QR code to add the device and a prompt will appear that the device is already added to an account. From there you can see a preview of the account and if that looks familiar, you can use that information to reset the...

Hi AlbertCecil, When you clip footage or capture an image in playback using the Hik-Connect, the files are saved locally within the app itself. To locate them: Open the Hik-Connect 6 App. On the bottom right corner of the screen, click on Me. Then select Personal Album to access Pictures and...

Hi Oliver_Matthews, When configuring network settings for use with the Hik-Connect service, it is recommended to use reliable public DNS servers to ensure proper name resolution and stable platform connectivity. Recommended DNS Settings: Preferred DNS Server: 8.8.8.8 Alternate DNS Server...

Hello ImogenGrant, No — performing a factory default will not unbind the device from the Hik-Connect account. Once a recorder (NVR/DVR) has been bound to a Hik-Connect account, that binding is stored on Hikvision’s platform servers, not just locally on the device. Resetting or defaulting the...

Dear member, For direct IP remote access (port forwarding method), the required ports depend on how you intend to connect to the device. For Web Browser Access You will need to forward: HTTP Port Default: 80 This value can be customized in the device network settings. If HTTPS is enabled...

Hello Freya, If Platform Access is offline, your next steps will be: 1. Verify that it is physically plugged into your network 2. Verify Hik-Connect is enabled in the recorder by going to System Configuration -> Network -> Advanced -> Platform Access and enabling it here 3. If the above steps...

Hello, You can download the official Hik-Connect app for Android directly from Hikvision’s official app distribution site: appstore.hikvision.com From there, follow the instructions to download and install the latest version compatible with your Android device. Always ensure you are...

Hello HenryChapman, No, shared users will not automatically gain access to newly added cameras. In the Hik-Connect app, when new cameras are added to a recorder, only the primary account (the account that originally added the recorder) will have access by default. You must manually update the...

Dear member, This is a common issue when replacing door stations on intercom systems. When your intercom was first installed the indoor station was registered with the Registration Password of the Door Station. The indoor station is probably still registered with the old device. You don't need...

Hi Lucas_Roberts, When a camera is added via ONVIF but shows no video, please verify that the correct ONVIF profile and stream are selected. Ensure the camera’s main stream codec and resolution are supported by the NVR. Creating a dedicated ONVIF user on the camera is also recommended. Some...

Dear Archie.Thomas, If cameras are reachable by ping but not discovered automatically, ensure they are activated and using compatible firmware. Manual camera addition is recommended in this scenario. Also confirm that the NVR and cameras are not separated by VLANs or blocked by network security...

Dear member, If you do not want to use Hik-Connect, you can remotely access the devices via port forwarding and using the external IP address, or using a DDNS service. 1. Port Forwarding (External IP Access): You can configure port forwarding on your router to allow remote access using your...

HI Theo_Williams, Here are the details on why this happens and what you can do to fix it: Symptoms: The HDD is detected by the system but is flagged with an "Abnormal" status. Possible Causes: Physical HDD failure. Use of an incompatible drive (non-surveillance grade). Presence of bad sectors...

Hi George.Evans, Please verify that event linkage is enabled on the device and that notifications are enabled both in the Hik-Connect app and on the device itself. Ensure the correct event types are selected and that the mobile device allows background notifications for the app.